Our shipping & handling charges are based on your merchandise total:
| If your merchandise total is: | Charge added to your order: |
| Up to $19.00 | $5.99 |
| $19.01 - $39.00 | $6.99 |
| $39.01 - $59.00 | $7.99 |
| $59.01 - $79.00 | $9.99 |
| $79.01 - $99.00 | $11.99 |
| $99.01 - $119.00 | $13.99 |
| $119.01 - $139.00 | $14.99 |
| Over $139.00 | $16.99 |
| EXPRESS (3-4 BUSINESS DAYS) | $7.99, plus regular S&H |
| SUPERFAST (2 BUSINESS DAYS - UPS) | $16.99, plus regular S&H |
| Restrictions apply. See below. |
Rates subject to change without notice.
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Pending credit card approval, in-stock merchandise sent via:
Standard Delivery: will arrive within 4-7 business days, to the contiguous US. In remote areas of AK, HI, APO, FPO and US Territories, your available items will be delivered via USPS. Please allow 20 business days for delivery.
Express Delivery: will arrive within 3 to 4 business days if ordered by 2:00 PM (EST). In remote areas of AK, HI, APO, FPO and US Territories, your available items will be delivered via USPS. Please allow 10 business days for delivery.
Superfast Delivery: will arrive within 2 business days if ordered by 2:00 PM (EST). In remote areas of AK, HI, APO, FPO and US Territories, your available items will be delivered via USPS. Please allow 7 business days for delivery.
In rare occasions, a shipment may experience a delay in delivery and not reach you in the time expected. If your expected delivery date has passed, please check your order status on-line, contact us via email, or call (800) 400-4481.
If you have a question regarding an order you placed, you may check your order status online. Please have your order number available.
Gift Certificates are shipped via First Class Mail and will arrive within 3-5 business days.
e-Gift Certificates are emailed to the recipient within 1 business day, if purchased before 3PM EST, and within 2 business days if purchased after 3PM EST. The purchaser's credit card will be charged the amount of the e-Gift Certificate at checkout.
We don't ship international orders, we only ship to US possessions APO and FPO's.
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Where's My Package?
To check delivery status, first click here to view your Order Status. Click the Order Number you want to track. Then click the "Track It" link to view up-to-the-minute delivery details.
NOTE: if you don't see delivery information when you click on your order-tracking link, don't worry. We're in the process of carefully inspecting every item in your order for quality, and packing it carefully. As soon as we release it to UPS, you can track it from our distribution center right to your door.
Why Don't All My Orders Have a Tracking Link?
One reason UPS is the preferred carrier of One Stop Plus is the convenient online delivery tracking provided to our customers. Whenever it's not possible to ship your order via UPS, it'll be handled by USPS and can't be tracked online.
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We encourage you to use a street address as your ship-to address. When you use a street address, it's much more likely that your order will be shipped by a carrier who provides online tracking information. We'd also be happy to send your order to a P.O. Box via USPS. But, if we do, tracking information may not be available.
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You can ship your order to more than one address! Send a gift to one address and have the rest of your order shipped to you! You can also select gift options that include a free gift message and a gift receipt.
Please note that additional charges will apply to some gift options, and Shipping & Handling charges will be calculated for each additional address you ship to based on the total of each order.
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If you returned your item via UPS with our UPS CUSTOMER RETURN LABEL, you can check arrival status online. First, click here. Then, in the "Return Status & History" box, click "Track it via UPS" for up-to-the-minute details of your return. If you see "No Returns" in the box, it means UPS hasn't scanned your package yet. If you don't see a link for your return after 48 hours, please call UPS at (800)-742-5877; please have your return tracking number ready.
Please email avenue.customer.service@avenue.com or call 1-800-441-1362 to check the status of any returns shipped to Avenue.com.
Standard Delivery: will arrive within 4-8 business days, to the contiguous US. In remote areas of AK, HI, APO, FPO and US Territories, your available items will be delivered via USPS. Please allow 20 business days for delivery.
Express Delivery: will arrive within 3 to 4 business days if ordered by 2:00 PM (EST). In remote areas of AK, HI, APO, FPO and US Territories, your available items will be delivered via USPS. Please allow 10 business days for delivery.
Avenue® Express shipments will arrive with in 2-5 business days via USPS Priority mail.
Superfast Delivery: will arrive within 2 business days if ordered by 2:00 PM (EST). In remote areas of AK, HI, APO, FPO and US Territories, your available items will be delivered via USPS. Please allow 7 business days for delivery.
Items ordered from Avenue®, are not available for Superfast delivery.
On rare occasions, a shipment may experience a delay in delivery and not reach you in the time expected. If your expected delivery date has passed, please check your order status online or contact us via email, or call (800) 400-4481.
To check the status of any items ordered from Avenue® that have not arrived as expected, please email avenue.customer.service@avenue.com or call (800) 441-13621.
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